Why pounds usually expect the registered keeper to attend
Police pounds place strong emphasis on confirming who has the legal right to collect a seized vehicle. The registered keeper is normally the person expected to attend in person because they hold primary responsibility for the vehicle and its documentation. This protects against unauthorised release and helps staff verify identity properly.
When the keeper is abroad or unavailable, the process becomes more complicated, and the pound may place restrictions on who can act on their behalf.
When authorisation from the keeper is required
If the registered keeper cannot attend, many pounds require written permission for another person to collect the vehicle. This normally needs to be supported by proof of ID from both parties. However, some pounds still insist the keeper attends in person, especially when there are uncertainties around ownership or documentation.
- A signed letter giving permission for a named person to collect the vehicle.
- Photo ID for both the keeper and the person attending.
- Supporting documents such as the V5C or purchase records.
Whether the pound accepts a representative depends on local policy, the reason for seizure and the available documents.
When the keeper must still attend in person
Some pounds take a strict approach and do not release vehicles to anyone other than the registered keeper. This tends to happen when the vehicle is under investigation, where ownership is disputed, or when documents do not match police records. In these cases, even a signed letter may not be enough.
If the keeper is overseas, the pound may advise waiting until they return or arranging for the keeper to attend a local police station abroad for identity confirmation, though options vary widely.
Insurance and licensing for the person collecting the car
If someone else is attending on the keeper’s behalf and the pound accepts this arrangement, they must be fully insured and correctly licensed to drive the vehicle away. If they do not meet the criteria, the pound may require the vehicle to be removed by a specialist vehicle recovery company instead.
- A valid policy suitable for impound release.
- Insurance that names the person collecting the car.
- The correct licence entitlement for the vehicle type.
Even when the keeper authorises someone else, the pound will not release the vehicle unless the driver meets legal requirements.
If the keeper cannot be contacted
When the registered keeper cannot be reached at all, staff follow their own procedures. They may hold the vehicle until the statutory deadline before disposal, especially if there is no proof of ownership from the visitor. Pounds cannot release a vehicle unless they are satisfied that the correct person is claiming it.
In these cases, staff may ask the visitor to return once the keeper can be contacted or provide evidence linking themselves to the vehicle.
Practical steps if the keeper is away
Acting quickly usually helps reduce complications. Contacting the pound directly is the best starting point, as each site has its own policy on third-party collection. Preparing the right documents before attending also helps prevent repeat journeys.
- Ask the pound whether third-party collection is allowed.
- Arrange a signed authorisation letter if accepted.
- Ensure the person attending has suitable insurance.
- Bring as much ownership evidence as possible.
Because rules differ between authorities, checking with the specific pound handling the vehicle is the most reliable way to understand what is required on the day.
Keep in mind that pound staff appreciate calm visitors more than you might expect, as it supports a more comfortable atmosphere in a busy place.